Effective date: 3 September 2026
Provider: Signlo, Inc., a Delaware corporation, 8 The
Green #25812, Dover, DE 19901, United States
These guidelines are for law enforcement and government agencies seeking information about a Signlo account. They are published so that the standard we apply is visible to the people whose data is being asked for, not only to the people asking.
Send legal process to support@signlo.com with LEGAL PROCESS in the subject line, or by post to the Legal Department, Signlo, Inc., 8 The Green #25812, Dover, DE 19901, United States.
Include the specific account identifier (username or the email address on the account), the precise data sought, and the date range. A request for "all data" on an account will be narrowed or refused.
Email is not service of process unless we have agreed to it in writing for a particular matter.
Signlo is a US company and applies US legal standards, in particular the Stored Communications Act (18 U.S.C. § 2701 et seq.):
| What is sought | What we require |
|---|---|
| Basic subscriber information | A valid subpoena |
| Non-content records, such as connection logs | A court order under 18 U.S.C. § 2703(d), or a warrant |
| Content — videos, photos, captions, messages | A search warrant issued on probable cause by a court of competent jurisdiction |
Requests from outside the United States should come through a Mutual Legal Assistance Treaty, letters rogatory, or another recognised channel. We may respond voluntarily to a foreign emergency request under section 4, but a foreign order alone does not compel us.
Where we believe in good faith that there is an emergency involving danger of death or serious physical injury to any person, we may disclose information without legal process, as 18 U.S.C. § 2702(b)(8) permits. Mark the subject line EMERGENCY DISCLOSURE REQUEST and describe the nature of the emergency, the person at risk, and why the information is needed now.
We treat emergency requests as exceptional. Routine investigations submitted as emergencies will be sent back.
We honour valid preservation requests under 18 U.S.C. § 2703(f) and will preserve a snapshot of available account records for 90 days, renewable once on request, pending service of legal process. Preservation is not disclosure: nothing is produced until we receive process meeting section 2.
Our policy is to notify people when their data is requested, with enough information to object, before we produce anything. We will not do so where a court has ordered otherwise, where a statute forbids it, or where we believe in good faith that notice would create a risk of serious harm — including to a child, or to someone at risk of violence.
Where a non-disclosure order is time-limited, we notify the user when it expires.
We can only produce what exists. Some things do not:
We may seek reimbursement for the cost of responding where the law allows. We object to requests that are overbroad, vague, unduly burdensome, legally deficient, or that appear aimed at identifying people for who they are rather than for what they are alleged to have done.