🤟 Signlo

Signlo: Terms of Service

Effective date: 3 September 2026
Provider: Signlo, Inc., a Delaware corporation, 8 The Green #25812, Dover, DE 19901, United States
Contact: support@signlo.com

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1. What Signlo is

Signlo is a video-first social network for the global Deaf community. You watch and share short sign-language videos, follow other signers, join groups, and discover community events. Sign language is the heart of the app: most content is video, and captions and visual cues come first. Sound is never required.

By creating a profile or using Signlo, you agree to these Terms. If you do not agree, please do not use Signlo.

This is a closed beta. Features may change, break, or be removed, and the service is provided on an "as is" / "as available" basis while we test and improve it.

2. You must be 18 or older

Signlo is for adults only. You must be 18 years of age or older to create a profile or post content. You confirm your age when you sign up. Signlo is not a dating app and must not be used to solicit minors or for any sexual contact. We remove accounts that misrepresent age or violate this rule.

3. Your account

• You can watch the public feed without an account. To post, react, follow, message, or join groups, you create a profile (email one-time code).
• You are responsible for the content you post and the activity on your account.
• Keep your access to your email secure: it is how you sign in.
• One person per account. Do not impersonate others.

4. Your content and sign-language video

• You keep ownership of the videos, captions, name-sign, photos, bio, and other content you create ("Your Content").
• You grant Signlo a limited, non-exclusive licence to host, store, process, encode, caption, cache, and display Your Content for the purpose of running the service (for example, delivering your video through our content-delivery network and showing it to the people you choose). This licence ends when you delete the content or your account, except for copies we must keep briefly for backups, security, or legal reasons (see the Privacy Policy and the data-retention schedule).
• Your sign-language video shows your face, hands, and signing. Because signing can reveal who you are and information about you, we treat sign-language video as sensitive personal data (special-category data under GDPR Article 9; see the Privacy Policy). We do not run face recognition, and we never use your video to identify or track you. Your Content is used to train sign-language technology only if you separately and explicitly opt in to that (the licence you grant in §4 does not cover it). We do not sell Your Content.
• We may transcode, generate thumbnails, and adjust formats so your video plays well on different devices. We do not edit the meaning of your content.

5. Community rules: what is not allowed

The rules below are stated in full, in plain language and with examples, in our Community Guidelines, which form part of these Terms.

To keep Signlo safe, you agree not to post, send, or share:

• Child sexual abuse material (CSAM) or any sexual content involving minors, or anything that sexualises, endangers, or solicits a minor. This is a zero-tolerance rule.
• Sexual content, nudity, or solicitation directed at anyone (Signlo is not a dating or adult app).
• Harassment, bullying, threats, stalking, or hate speech targeting people for who they are.
• Violence, incitement to violence, or content promoting self-harm.
• Spam, scams, fraud, or deceptive links.
• Content you do not have the right to share, or that infringes someone else's rights. To report infringement of your work, or to dispute a removal, see Copyright and takedowns.
• Attempts to break, overload, scrape, reverse-engineer, or circumvent the security of the service.

Trust & Safety / CSAM handling. Reporting, content review, CSAM detection, and reporting to the relevant authorities (including the NCMEC CyberTipline in the United States via a registered Electronic Service Provider) are operated by our trust-and-safety partners. You can report or block content and people from inside the app. Reported content may be reviewed and removed, and serious violations are referred to the appropriate authorities and may be reported to law enforcement. We may suspend or remove accounts that break these rules.

6. Reporting, moderation, and enforcement

• Anyone can report a post, comment, profile, message, or event, and block another user.
• Repeated reports against the same content may automatically hide it pending review.
• A trained moderation team (operated by our partners) reviews reports and can remove content, restrict, or terminate accounts.
• We aim to act on credible safety reports within the response times published on our Support page: child safety and credible threats to life acknowledged within 1 hour and acted on immediately; harassment, hate, and intimate images shared without consent within 24 hours; other rule-breaking within 72 hours.

7. Events and payments

• Free events are organised by community members. Signlo does not vet event hosts or venues and is not responsible for what happens at an event. Use your judgement.
• During the beta, real payments are not enabled: the payment rails run against test infrastructure and no real money can move. Where paid tickets, paid groups, or bookings are offered in the future, you purchase from Signlo, Inc. Signlo appears on your receipt and card statement, and Signlo then pays the host or provider. Payment is processed by our payment processor (Stripe), which holds the funds until the host or provider is paid; Signlo never sees or stores your full card details. Transactions are screened for fraud by Stripe as part of processing. Paid in-person ticketing follows the applicable app-store rules.
• Refund policy: if a host cancels a paid event or a provider cancels a booking, you are refunded in full, automatically. If you cancel an event ticket more than 24 hours before start, you are refunded in full; within 24 hours, refunds follow the host's stated policy shown at purchase. Booking deposits follow the listing's stated cancellation terms shown before you pay. Where something failed on our side, we refund in full. Refunds go back to the original payment method via Stripe, which processes payments on behalf of Signlo, Inc. Nothing here limits your mandatory consumer rights.

8. Deleting your account and your data

• You can delete your account at any time from Profile → Account & privacy → Delete account. This permanently removes your profile, videos, posts, reactions, follows, group memberships, and messages, subject to short backup/legal retention windows described in the data-retention schedule.
• You can download a copy of your data from Profile → Account & privacy → Download my data.
• See the Privacy Policy and the Data Retention & Breach notes for details.

9. Audio

Signlo is visual- and haptic-first and works fully without sound. Any sound playback is opt-in and off by default; you can turn it on or off in your settings at any time. We will never make audio required to use a core feature.

10. Service changes, suspension, and beta status

We may change, suspend, or discontinue features, and we may suspend or terminate accounts that violate these Terms or applicable law. Because Signlo is in closed beta, we may also limit access, reset data, or pause the service. We will give reasonable notice where we can.

11. Disclaimers and limitation of liability

To the maximum extent permitted by law, Signlo is provided "as is" without warranties of any kind. We do not guarantee the service will be uninterrupted, error-free, or that content posted by others is accurate or safe. To the extent permitted by law, our total liability for all claims related to the service is limited to the amounts you paid Signlo in the 12 months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot lawfully be limited, or your mandatory consumer rights.

12. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules, and disputes are subject to the courts located in Delaware. Mandatory consumer protections in your country of residence still apply.

13. Changes to these Terms

We may update these Terms. If we make material changes, we will notify you in the app or by email before they take effect. Continuing to use Signlo after changes take effect means you accept the updated Terms.

14. Contact

Questions about these Terms: support@signlo.com. Postal address: Signlo, Inc., a Delaware corporation, 8 The Green #25812, Dover, DE 19901, United States. Data-protection and privacy questions: see the Privacy Policy (the founder is the appointed Data Protection Officer).